At Jeremiah Journeys, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, our Returns & Refund Policy explains how we handle returns, exchanges, and refunds.
Eligibility for Returns
- You may request a return only if the product is defective, damaged, or incorrect.
- To be eligible, the product must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase (such as order confirmation) is required.
Timeframe for Returns
- Customers must notify us of any issue within 7 days of delivery by emailing [email protected].
- Requests made after this period will not be accepted.
Process for Returns
- Contact us at [email protected] with your order details and reason for return.
- Our support team will provide instructions for sending the product back.
- Once we receive and inspect the product, we will notify you of the approval or rejection of your return.
Refunds
- If your return is approved, we will process a refund.
- Refunds will not be given in cash at the time of delivery.
- Please allow up to 10 business days for the refund to be processed.
Exchanges
- If you receive a defective or incorrect product, you may request an exchange for the same item (subject to availability).
- If the product is out of stock, we may offer an alternative product of equal value or a refund.
Non-Returnable Items
For health, safety, or hygiene reasons, certain items cannot be returned once opened, such as personal care items or products clearly marked as non-returnable.
Shipping Costs
- Customers are responsible for return shipping costs unless the product delivered was defective or incorrect.
- Shipping costs are non-refundable.
Contact Us
For questions or to initiate a return, please contact us:
Email: [email protected]